Happy Thanksgiving!

As I write this, the chaos of APEC has ensued! Thanks to all of you who gave yourself a little extra time to make it to your appointments with me downtown. As promised, I wanted to include the first of some deeper dives into my new WISH products, starting with the cleansers! I'm getting amazing feedback, so if one of your faves has been replaced, take the plunge and try the replacement - it'll be great, I promise!
A teaser for a holiday weekend sale, and my upcoming holiday hours are below.

Thank you again for trusting me with your lovely faces! As I approach a crazy milestone in the industry this January (more on that soon), I am so grateful to you all. I hope you all have a wonderful holiday!

With affection & a ton of gratitude,
Jill

New Cleansers
All the new cleansers are in airless, metered pump bottles (1 pump will do!). Let me know if you want a recommendation for your skin type & condition!

• Emerge Biome Repair - An ultra-mild emollient cleanser for dry, sensitive, or compromised skin types. Emerge creamy cleanser is a game-changer, providing optimal support to the skin's barrier while delivering a luxurious cleansing experience. Emerge is specifically formulated with a biomimetic hydrating ester complex that works harmoniously with your skin. This unique blend gently dissolves and lifts away impurities, leaving the skin clean, refreshed, and hydrated. (Replacement for Pure & Simple Cleansing Lotion)
• Calming Cleansing Gel - Refreshing lather thoroughly removes impurities without disturbing the skin’s barrier function. Delicately fortifies skin’s protective barrier without leaving any irritating residue. Mild enough to use every day, it also features organic Avena Sativa (Oat) Extract, Aloe Barbadensis (Aloe Vera) Leaf Extract, and Calendula Officinalis (Marigold) extracts to soothe and calm skin.
• Confidently Clean - The ultimate hydrating cleansing elixir, gently deep cleans pores and reduces visible skin aging. Salicylic Acid (2%) a Beta Hydroxy Acid combined with Gluconolactone a Poly Hydroxy Acid stimulates natural exfoliation to help clear clogged follicles and gently smooth away dull dead surface cells that contribute to acne breakouts. (Replacement for Pore Clearing Cleanser)

New Retinol!
I will be switching everyone over to the Nighttime Repair Plus from the Retinol Resurfacing Complex.
The Nighttime Repair is an amazing updated formula -  I can't wait for you to try it!

Holiday Hours

• Thanksgiving weekend - I'll be working through Wednesday, November 22nd, and return to the office on 11/29. All weekend orders will ship on the 29th.
• I will be away from Christmas through the New Year - I'll return to work on 1/4/24.
• I will send a reminder next month, so you can be sure to be all stocked up before the holidays.
• Please be sure to use my waitlist when booking online if you can't find the time you want.

Holiday Sale!
Be sure to check out my stories on Instagram for special sale codes all weekend!

Need Anything? I'm Heading to Mexico!

 I hope everyone is staying cool in the Bay Area! It's going to be 90 degrees here today as I write this, I think the universe is trying to ease me into vacation mode! (Or melt me, take your pick.) 

Out-Of-Office Dates

• I'll be on vacation starting Thursday 10/12, returning to the office on 10/24.
• Be sure to get your orders in by 5 PM PST on October 10th, to ensure they ship before I leave!
• It's my annual digital detox, so all texts, emails, and calls will be returned on the 24th.
• Be sure to utilize my waitlist when booking online if you can't find the time you want.

With affection & a ton of sunscreen (I will be reapplying every 2 hours),
Jill

An actual shot of me on the beach in Mexico:

Introducing WISH Skincare!

 I hope everyone had a wonderful Labor Day weekend!

I am SO excited to officially announce the launch of WISH skincare in my practice this week! As many of you know, I've been testing out a whole slew of products since IECSC in June. WISH - Wisdom Inspired Skin Health checked all the boxes for me (and you know I'm fussy, lol, so that is not easy to do)! I completed their advanced acne practitioner certification in early August and was thrilled to not only have a great review but also learn about some innovations surrounding the treatment, products, and ingredients for acne. While WISH is a line that focuses on acne-prone and congested skin, don't sleep on their formulations for cleansers, moisturizers, and a hydrating mist for a host of different skin types. I'm already getting rave reviews.

There are a lot of new products, so I'll highlight the new additions in the coming months in my newsletter and on socials. If you don't already, follow me here.

Here's what's new:
3 Cleansers - Confidently Clean, Calming Cleansing Gel, Emerge Biome Repair
2 Toners - Conditioning Hydra-Mist, Pore ReBalancing Toner
2 Moisturizers - MicroMoisture+, MacroMoisture+
1 AHA serum (3 variants) - Mandelica 5%
1 BPO serum (3 variants) - Clarify 3%
1 Mask - Ultimate Detox Clay Mask
Lip Balm! - LipMate

Whew! You can find all the new offerings in my shop. As I transition away from some other products, please don't hesitate to reach out and we'll find your new best match. Read on for more on why I chose to add the line, a model call, and a final call on some products!

With affection & sunscreen,
Jill

Why WISH?
A few of you have asked me what determines what I do (and don't) bring into my treatment room offer for retail. It's a great question! There are three main components I look for that I've outlined below, with a bonus at the end. Finding all three is a lot more challenging than you might think (and four is the golden ticket).

• Formulation: First and foremost, what's in the product, how much and why. I want to see multi-functional products with quality ingredients at levels that are efficacious. I love WISH's focus on the microbiome and barrier support, while still clearing the acne, as opposed to creating other issues we just put off to deal with down the line.
• Education & Support: If you know me, you know how important this is to me. A brand has to have solid education for myself as the practitioner and be able to answer all of my questions. Feeling taken care of and supported is critical to me. The customer service is great, the training platform and materials at WISH are exceptional, and they've patiently answered all of my questions on multiple occasions. (Sorry David, I'm sure I'll have more!!) :)
• Design & Packaging: Not necessarily a deal-breaker, but seriously, even the best formula on the planet is going to be hard to sell in a crappy package. The image does matter, and I love how they look. I am impressed by their commitment to carbon-neutral shipping, eliminating excessive packaging, while preserving product integrity with airless pumps.
• Unexpected Bonus: The founder and his business partner are lovely humans! I was fortunate to meet David and Stephen at the Beauty Business Summit in March, and then reconnect again in June at the IECSC. I know WISH is going to be huge, and it couldn't happen to nicer people.

Clients needed for case studies!
I am looking for just 2 more people with acne/congested skin for case studies. Clients will need to be available for a complimentary in-person consultation, sign a photo release, and come in for photos every 4 weeks for 3 months. I'll prescribe a homecare routine, which we can tweak if necessary at the monthly visits when you come in for photos. As a thank you for the pictures and diligence with the homecare routine, you'll receive 20% off your prescribed homecare during the case study. The price points on these products are already great, so it's a fantastic deal! If you or someone you know sounds like a good candidate - reach out and we can do a quick screening to see if it's a good match!

Final Call/Kits

• There are still a handful of products left that I will no longer be carrying. Be sure to take a peek in my shop and snap them up before they're gone for good. I'm always here to make recommendations for what your best new options are.
• If you have purchased my acne or clogged/dehydrated kits in the past, you'll notice they're no longer available! New products and a new system allow for much more customization, so they'll be on pause for the time being. Watch the kits page for a reinvention soon.

Welcoming WISH to the product family!! (My apologies to the Calming Cleansing Gel, a lovely product that didn't make the shot due to staging. I blame Joel, lol.)

July News!

 I hope you are enjoying your summer! I'm feeling very grateful to be in one of the only places in the country not to be in triple digits right now! It's been so lovely here the last couple of days. I had a jam-packed, great time at IECSC a couple of weeks ago. I took a bunch of great classes, reconnected with some colleagues, and made some great new connections! In all fairness, this is a bit of a "teaser" email, as I am in the throes of researching and testing products, and working through an exciting advanced training (whew!). All of this to say, A LOT of changes are coming in terms of my product offerings. You just may be asked to test something out for me at your next treatment! Of course, bringing in the new means letting go of the old. I will keep you updated on the changes as they happen!

With affection & sunscreen,
Jill

Final Call!

• You'll find the remaining stock for items I will no longer be carrying under Current Specials (Under the "Specials" tab in my shop). Once they're gone, they're gone, so don't wait! Please reach out to me for replacement options.
• A note about "The Pillowcase": I am hopeful that this will be returning. It's an unfortunate casualty of the pandemic. Translation: the pillowcase is manufactured on a highly specialized piece of equipment, and the owner of one of only 2 machines in the country went out of business. But, my vendor has not given up the possibility of it coming back this year if they can ensure the same amazing product.
• I will no longer be carrying Coola sunscreen. Unfortunately, like a number of vendors, they have stopped supporting small businesses like my own by increasing minimums to unreasonable levels. The good news is there are a couple of new formulas from other companies I'm looking at that I'm really excited about! I got a sneak peek at a really cool new physical screen at the show. It's still in stability testing so watch this space...

A Friendly Reminder...

To all my wonderful prebookers:
Please be sure to put your appointment with me on your calendar!
Lately, there has been an uptick in folks rescheduling right when the confirmation arrives. Since 90% of my clients re-book before they leave, that means that appointment was not available to anyone else for 4-8 weeks, only to become available a week (or less) before, when it's only getting rebooked about 20% of the time. I totally understand that things happen! But I appreciate your understanding of how hard it is to fill these. If your schedule is unpredictable, please don't book a future appointment that is tentative for you.
As a solo practitioner, my time is all I have!

If It Looks Too Good To Be True...

I know you are all inundated with info and images from advertisers and influencers on Social Media. I often get messages from clients wanting to know if this product or that is the real deal. There are a zillion skincare lines out there - some good, some bad. There are reasons I offer what I do. I have vetted all the products I carry for quality and efficacy. You'll never see a photoshopped image in my before and afters. Just real results. The shot below is so disappointing. At first glance, you might be like - Wow! 2 weeks? Looks lifted and smooth. Look closer. In the "after" shot the model suddenly has no moles! A spot of pigmentation (or possibly a birthmark, too hard to tell online) has completely disappeared! Not possible. Even if this involved a trip to the dermatologist the skin would still be healing. Selling a product with a photoshopped image is a deal-breaker for me, and they're everywhere, and not always easy to spot. Be careful out there! Get your skincare from a licensed pro who is actually working to improve your skin over time, not just make a quick buck duping folks online. (Salty rant over.) :)

 

May News!

 I hope this finds you well!

It's been a wonderfully busy Spring full of new treatments & products.
Please take note of the price increase taking effect on 6/15, as well as an opportunity for VIP pricing through memberships and a limited-time facial trio offer!

With affection & sunscreen,
Jill

Out-Of-Office Dates

• I'll be away from 5/23 through 5/30.
• Be sure to get your product orders in before 12 PM PST on Saturday, May 20 to ensure I can get them shipped out before I go. (I will be in the office on 5/22, but will not be able to make it to the Post Office.) Orders placed after the deadline will be fulfilled on 5/31. 
• I opened up my book on 5/22, a rare Monday! As of right now, there is only one spot left at 11:30. Please reach out directly as this will not show as available online.

Serum 71 and Updated Formulas

•  Serum 71 is in stock!
  An immune-boosting, nutrient-rich formulation with a powerful trio of tranexamic, mandelic, and azelaic acids. Also included is a second-generation Beta Glucan and Neodermyl®, the next-generation copper peptide that helps build back collagen and elastin. Great for exfoliation and firming while improving skin quality and keeping things calm. My sensitive clients are doing great with it and it pairs beautifully with Retinol for you advanced mixologists! Order here!
• Updated Formula for Triple C&E
  One of my bestsellers just got better! Now with added Mannitol & Ergothioneine to help re-energize the Vitamin C for prolonged effectiveness. Still has the same great feel.
• Retinol & Cell Youth Actif updates coming soon!
  As my restocks come in, I'll update the shop with exciting changes to these two products as well.

Price Increase on 6/15/23
My first price increase for facial treatments in 4 years will go into effect on 6/15/23. I held off as long as possible despite increases from all of my vendors, suppliers, and providers. Your business is very valuable to me and I promise to continue to provide you with the best quality service, education, and products. Ways to save some $$ below!

• Purchase a Membership - Any membership purchased before 6/15 will lock in the old discounted rate, plus you'll receive product discounts! Read all the details here.
• Already a Member? No problem. Your rate is guaranteed throughout the term of your membership.
• Limited Time Offer - VIP Pricing on Facial Trios! Through June 14th, I'll be offering a package of 3 facial treatments at the current price. The package is good for 12 months from the date of purchase, at which point it will return to cash value. To purchase, simply reply to this email or let me know during your next visit.

Thanks to @estheticianontheedge for always killing it with the skincare posts! (Sorry, I know I often give many of you a complimentary "restyle" lol.)